Refund & Return Policy

1. Right of Withdrawal (EU Consumer Rights)

As an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, you must notify us in writing before the 14-day period expires. You may use the contact details below.

2. Returns

• You must return the products to us within 14 days after informing us of your withdrawal.
• Products must be returned unopened, unused, and in their original packaging for hygiene and safety reasons.
• Opened or partially consumed products cannot be returned for a refund.
• The customer is responsible for return shipping costs unless the product was delivered damaged or incorrect.

3. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 14 days to your original payment method.
• Shipping costs paid at checkout are non-refundable, except when the return is due to our error (e.g., wrong or damaged item).

4. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. We will arrange a replacement or full refund, including shipping costs.

5. Exceptions

The right of withdrawal does not apply to:

• Opened or unsealed nicotine pouches (for hygiene reasons).
• Products that have been used, altered, or damaged after delivery.
• Gift cards or promotional items.

6. How to Initiate a Return

To start a return, please contact us:

PouchPerfect ApS
CVR: 45607674
Sejbækvej 33, 8800 Viborg, Denmark
Tel: +45 22 54 40 32
Email: tjr@pouchperfect.eu

We will provide return instructions. Please do not send products back without contacting us first.

7. Shipping of Returns

• Customers are responsible for ensuring returned goods are securely packaged.
• We recommend using tracked shipping. We cannot refund lost or unreceived returns.