Frequently Asked Questions
Here you'll find answers to the questions we get asked the most.
When will I receive my order?
Orders placed before 2 PM CET are processed the same day. Delivery within Denmark usually takes 1–3 business days.
Do you ship internationally?
Yes! We ship to most countries in the EU. Shipping costs and delivery time vary depending on your location.
What is your return policy?
You can return unopened and unused items within 14 days of delivery. For more details, see our Return Policy.
Can I change or cancel my order?
If your order hasn’t shipped yet, we can change or cancel it. Please contact us as soon as possible at support@pouchperfect.dk.
Are your pouches tobacco-free?
Yes, all our products are 100% tobacco-free and contain pharmaceutical-grade nicotine.